Refund Policy

Effective Date: October 21, 2025 Last Updated: October 21, 2025

Refund Policy

Introduction This Refund Policy ("Policy") complies with U.S. consumer protection laws, including the FTC Act and state-specific rules (e.g., CCPA for California). As a digital educational service, MIP offers limited refunds for subscriptions and digital content to balance user rights and service delivery costs. All sales of digital products are final unless specified.

Refund Eligibility

Pre-Activation Cancellations: Full refund if subscription is canceled before access (within 7 days of purchase).
Defective Service: Partial or full refund for material defects (e.g., AI parsing failures rendering Service unusable), after investigation (up to 30 days post-purchase).
Cooling-Off Period: 14-day refund window for California residents under certain conditions (e.g., unsolicited sales), per state law. Refunds apply only if the Service fails to meet implied warranties of merchantability.

Non-Refundable Cases

Digital downloads or accessed content (e.g., generated question banks).
Subscriptions after 7 days of use.
Abuse or repeated requests. No refunds for "change of mind" on non-defective digital services.

Refund Process

Submit requests to contact@the9plus.com with order details and reason within 30 days of purchase.
We investigate and respond within 10 business days.
Approved refunds are issued within 5-10 business days to the original payment method (less 3% processing fees). Disputes may be escalated to the Better Business Bureau or state AG.

Dispute Resolution We encourage mediation. For unresolved issues, refer to the FTC (ftc.gov) or state consumer protection agencies.
Changes This Policy may be updated, with changes posted on our website.

Governing Law: U.S. federal and applicable state laws (e.g., California for CCPA). Contact Us: contact@the9plus.com