Privacy Policy

Effective Date: October 21, 2025 Last Updated: October 21, 2025

Introduction NinePlus Commercial LLC ("MIP," "we," or "our") is committed to protecting the privacy of your personal information. This Privacy Policy ("Policy") explains how we collect, use, disclose, retain, and safeguard your personal information in compliance with applicable U.S. federal and state laws, including CCPA/CPRA, COPPA, and FERPA. As a data controller, we collect only the minimum necessary information for providing our mathematical education services.

Types of Personal Information We Collect We only collect personal information directly related to our educational services, including:

Identity Information: Name, email address, phone number (for account registration and communication).
Usage Information: IP address, browser type, access time (for service optimization, non-personally identifiable).
Educational Information: Learning progress, test scores (anonymized and protected under FERPA). We do not collect sensitive personal information (e.g., racial or ethnic origin, health data) unless required for educational purposes with explicit consent. For users under 13, we comply with COPPA by obtaining verifiable parental consent.

How We Collect Information

Direct Collection: Via website/App registration, login, or contact forms.
Automatic Collection: Via cookies, analytics tools (e.g., Google Analytics), and device logs. We notify you of collection purposes at the point of collection and provide opt-out options for non-essential data.

Use of Personal Information We use information only for legitimate purposes, including:

Providing services (e.g., AI math problem parsing).
Improving the platform (anonymized analytics).
Communication (e.g., service updates, with opt-in consent). Under CCPA/CPRA, we do not "sell" or "share" personal information for cross-context behavioral advertising without your consent.

Disclosure and Sharing

Internal Use: Limited to authorized personnel.
Third-Party Sharing: With service providers (e.g., cloud hosts like AWS) as processors, bound by data protection agreements.
No Sales: We do not sell personal information. Disclosures are limited to legal requirements or with consent. For educational data, we comply with FERPA by obtaining consent for non-directory information disclosures.

Retention and Accuracy We retain information only as long as necessary for the purposes outlined (e.g., during account activity) or as required by law (e.g., up to 7 years for records). We ensure accuracy and allow corrections upon request.
Security Measures We implement reasonable security practices, including encryption and access controls, to protect against unauthorized access. In case of a breach, we notify affected users and relevant authorities (e.g., under state laws like CCPA) within required timelines.
Your Rights Under CCPA/CPRA and other laws, you have rights to:

Know what information we collect;
Access, delete, or opt-out of sales/sharing;
Correct inaccurate information;
Limit use of sensitive data. For minors under 16, opt-in consent is required. Submit requests to contact@the9plus.com; we respond within 45 days (extensions possible). Verification may be required.

Cookies and Tracking We use cookies for functionality and analytics. You can manage preferences via our cookie banner or browser settings. See our Cookie Policy for details.
Children's Privacy MIP is not directed to children under 13. We do not knowingly collect data from children without parental consent (COPPA compliance).
Policy Changes We may update this Policy and notify you via email or website posting (30 days' notice for material changes). Continued use constitutes acceptance.
Contact Us Privacy Officer: contact@the9plus.com For CCPA requests or complaints, contact us or the California Attorney General.

This Policy is governed by U.S. law.